SAP Knowledge Base Article - Public

2593586 - Slow Start of Crystal Reports on Windows 10

Symptom

  • Crystal Reports takes up to 10 minutes to Start on Windows 10

Environment

  • SAP Crystal Reports 2016
  • Windows 10

Reproducing the Issue

  • Start Crystal Reports 2016

Cause

  • The root cause identified as Windows Fall Creator Update changed time of GetPixel api call execution. Crystal Reports is using the call too many times to load images for UI. The issue affects not only Crystal Reports but some other applications, but looks like only machines with High monitor resolution. There are several developers discussions on the subject, just search for the following keywords: "GetPixel, Fall Creator Update, performance"

Resolution

  • Windows Explorer process (explorer.exe) restart in Task Manager allows to start Crystal Reports normally for some cases.
  • In other cases users turned off the Exploit Protection in Windows Defender Security Center.

Developers are currently working to optimize the number of GetPixel calls CR makes.

See Also

https://answers.sap.com/questions/396002/crystal-reports-2016-slow-start-on-windows-10.html?childToView=410256&answerPublished=true#answer-410256

 

Keywords

performance, delay, time gap , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2016