SAP Knowledge Base Article - Public

2593406 - Document Approved by User Different From Designated Approver

Symptom

A business document XYZ (XYZ represents the ID of the business document) is In Approval following the multi-step approval process set-up.

For one step of that process, the User ABC (ABC represents the ID of the expected approver) receives the approval task but you can see that User DEF (DEF represents the ID of the unexpected approver) is the approver.

Environment

SAP Business ByDesign, all versions.

Reproducing the Issue

  1. Go to Home work center.
  2. Go to Self-Services Overview view.
  3. Go to Track Shopping Carts.
  4. Find XYZ.
  5. Select Edit.
  6. Click on Show Approval Details.

You can see that User DEF has approved the document XYZ.

Cause

Under the Task Substitution view, a substitution is maintained for User ABC to be substituted by User DEF.

Resolution

This is expected system behaviour.

Keywords

Approval, Task substitution, Approval task, Wrong approver, shopping cart, purchase order, supplier invoice , KBA , approval , task substitution , approval task , shopping cart , wrong approver , purchase order , supplier invoice , AP-REQ-IR , Internal Request , Problem

Product

SAP Business ByDesign all versions