A business document XYZ (XYZ represents the ID of the business document) is In Approval following the multi-step approval process set-up.
For one step of that process, the User ABC (ABC represents the ID of the expected approver) receives the approval task but you can see that User DEF (DEF represents the ID of the unexpected approver) is the approver.
SAP Business ByDesign, all versions.
Reproducing the Issue
- Go to Home work center.
- Go to Self-Services Overview view.
- Go to Track Shopping Carts.
- Find XYZ.
- Select Edit.
- Click on Show Approval Details.
You can see that User DEF has approved the document XYZ.
Under the Task Substitution view, a substitution is maintained for User ABC to be substituted by User DEF.
This is expected system behaviour.
Approval, Task substitution, Approval task, Wrong approver, shopping cart, purchase order, supplier invoice , KBA , approval , task substitution , approval task , wrong approver , shopping cart , purchase order , supplier invoice , AP-REQ-IR , Internal Request , Problem