2593132 - Migrated Sales Campaigns in Status Active Cannot be Modified

SAP Knowledge Base Article - Public

2593132 - Migrated Sales Campaigns in Status Active Cannot be Modified

Symptom

You are unable to modify Sales Campaigns created via migration with Status Active.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

When you try to modify the Status via UI:

  1. Go to Sales Campaign workcenter
  2. Select Campaigns view
  3. Choose Active Campaign
  4. Under Actions select Revoke Activation

Error thrown : SET_EXECUTION_STATUS not possible; action is disabled

When you try to change the Status via Migration tool:

  1. Go to Business Configuration workcenter
  2. Open Activity List and Search for Migration of Campaigns
  3. Open Data Migration Tool
  4. Try to modify already existing record

Errors : Life cycle status code  can't be set  to in Planning. Currently it's Active.

Action CANCEL not possible; action is disabled

Action CLOSE not possible; action is disabled

Cause

It is not possible to delete/update any Active Campaigns. Only the Campaigns with the status as Planned can be deleted/updated.

If the Campaigns are migrated with Status Active you cannot perform Revoke Activation, as revoke activation can only be done while the campaign is running i.e. this action is only enabled while the Campaign is executing and would get disabled when the Campaign has finished execution.

In migration, it is not possible to Cancel or Finish the campaign, as there is no Campaign Type specified in migration template.

Resolution

To Cancel or Finish the Campaigns via Migration Tool:

If the Campaigns are executed externally please migrate the Campaign with Campaign Type as 7 in migration template which stands for External Execution. It is then possible to Cancel or Finish the Campaign.

See Also

2021594 - Deletion of Campaigns

2550962 - Delete Option is Greyed Out While Trying to Delete a Campaign in Campaigns OWL

Keywords

Sales Campaign, Migration, Revoke Activation, Update Campaign , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem

Product

SAP Hybris Cloud for Customer all versions