2593080 - Error: The client IP does not fall into IP Address range. Please consult with Administrator

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2593080 - Error: The client IP does not fall into IP Address range. Please consult with Administrator

Symptom

An SSO user unable to login to the system from particular region.

Environment

  • Successfactors HCM Suite

Reproducing the Issue

  • An SSO user login to the successfactors.
  • User unable to access the system.

Cause

Since the user IP range does not fall under the IP restriction set for that particular region.

Resolution

  • Navigate to Provisioning --> Single Sign-On (SSO) Settings --> Click on SSO Log Viewer. 
  • If you find below error in the SAML log which means that the respective IP address is not fall into the range that you reseticted in the instance.

    SSO erorr.PNG
  • When this kind of error occurs, please follow the below steps:-

    Go to provisioning --> company settings --> Search for Restrict access to IP range: Add the IP address range in the highlighted box shown in the below screenshot.

    SSO erorr2.PNG

 

See Also

Please refer to the KBA: 2089414 - System: How to restrict access to SuccessFactors by IP address - IP Restriction Management

Keywords

SSO IP restriction   , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , How To

Product

SAP SuccessFactors HCM Suite 1802