SAP Knowledge Base Article - Public

2592998 - Text Between < > Are Not Shown in E-mails

Symptom

When you send an e-mail to the SAP Hybris Cloud for Customer, the e-mail reaches the system with no issues, but the text between angle brackets (< >) is not present.

Environment

SAP Hybris Cloud for Customer 1711/04

Cause

Currently, the system will not shown text between angle brackets as they are considered tags.

Resolution

This is the SAP Hybris Cloud for Customer expected behaviour. In case the angle brackets are not used, the text will be correclty shown.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center. You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer.

Keywords

E-mail ; Text ; Angle Brackets ; Brackets ; Tags , KBA , LOD-CRM-SC-EML , Email , How To

Product

SAP Cloud for Customer add-ins all versions