2592995 - Unable to log into help.hybris

SAP Knowledge Base Articles - public

2592995 - Unable to log into help.hybris


You are unable to access the portal https://help.hybris.com/ .


SAP Hybris Commerce Help Portal

Reproducing the Issue

  1. Enter your traditional Hybris wiki login and password
  2. Login fails


Hybris Help no longer uses the traditional Hybris wiki login and password: https://wiki.hybris.com/display/release5/2018/01/17/SAP+Hybris+Commerce+Help+Adopts+SAP+Cloud+Identity+Authentication


Log in with your SAP User ID and password and not with your Hybris wiki login and password.

If you have an SAP User ID, please use this to log in. If not, please find detailed information on obtaining an SAP User ID below.

Obtaining Your SAP User ID
The process for obtaining an SAP User ID varies depending on whether you are a customer or partner.



Note: If you self-register on SAP PartnerEdge, you will obtain a P-User ID. In this case, you should use your P-User ID or email address to log into Hybris Help.

  • If your company does not have an SAP PartnerEdge account or you are not able to use the self-registration page, please contact your company security manager (administrator). If you do not know who your company security manager is, please inquire by writing to channelprograms@sap.com 

Only customers, partners, and employees can access Hybris Help. Users with public User IDs cannot access Hybris Help. A P-User ID can be a public user ID or a partner User ID depending on how it was obtained. Only P-User IDs that were obtained through PartnerEdge and approved by the company security manager can access Hybris Help.

You can also find further information here: Getting Acquainted with SAP Cloud Identity

See Also

SAP users and authentication

Please use this link in case you need to reset your password of your S-user ID

Hybris wiki page

Partner gets Invalid Credentials screen when trying to log onto help.hybris

Problems Resetting Password for help.hybris


Hybris, S User ID, P User, Access, Help portal, S-user, Hybris Commerce , KBA , CEC-COM-CPS-OTH , CPS other topics (SAP Hybris) , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , Problem


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