You are unable to access the portal https://help.hybris.com/ .
SAP Hybris Commerce Help Portal
Reproducing the Issue
Go onto https://help.hybris.com/
Enter your traditional Hybris wiki login and password
Hybris Help no longer uses the traditional Hybris wiki login and password: https://wiki.hybris.com/display/release5/2018/01/17/SAP+Hybris+Commerce+Help+Adopts+SAP+Cloud+Identity+Authentication
Log in with your SAP User ID and password and not with your Hybris wiki login and password.
If you have an SAP User ID, please use this to log in. If not, please find detailed information on obtaining an SAP User ID below.
Obtaining Your SAP User ID
The process for obtaining an SAP User ID varies depending on whether you are a customer or partner.
- Contact the super administrator of your company. If you do not know who the super administrator of your company is, please call the Customer Interaction Center (CIC): https://support.sap.com/en/contact-us.html. They will tell you who your super administrator is. Your super admin can request a new S-User ID for you by following the steps described on KBA 1271482 - How does a super or user administrator request new users or delete users.
- If your company has set up self-registration on SAP PartnerEdge account, you can order an SAP User ID on SAP PartnerEdge – Employee User Self-Registration. Your company security manager will have to approve your request.
Note: If you self-register on SAP PartnerEdge, you will obtain a P-User ID. In this case, you should use your P-User ID or email address to log into Hybris Help.
- If your company does not have an SAP PartnerEdge account or you are not able to use the self-registration page, please contact your company security manager (administrator). If you do not know who your company security manager is, please inquire by writing to email@example.com
Only customers, partners, and employees can access Hybris Help. Users with public User IDs cannot access Hybris Help. A P-User ID can be a public user ID or a partner User ID depending on how it was obtained. Only P-User IDs that were obtained through PartnerEdge and approved by the company security manager can access Hybris Help.
You can also find further information here: Getting Acquainted with SAP Cloud Identity
Hybris, S User ID, P User, Access, Help portal, S-user, Hybris Commerce , KBA , CEC-COM-CPS-OTH , CPS other topics (SAP Hybris) , XX-SER-SAPSMP-USR , SAP Support Portal - User Administration , Problem