SAP Knowledge Base Article - Public

2592783 - Locked Business User Still Visible in Value Help of Search Field

Symptom

You search for an opportunity by using the Owner field value help. 
You notice that also locked business users can be selected here.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Open the Opportunities view.
  3. Open the Advanced Search.
  4. Click on the value selector of the Owner field.
  5. Set dropdown menu to All.

You notice that all business users are selectable, even locked business users.

Cause

The selection of all business users is enabled to make it possible to search for all documents of all business users, even user that are not active anymore.

Resolution

This is expected system behaviour.

Keywords

Business User Locked, Value Selector, Owner, Employee , KBA , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer add-ins all versions