2592645 - Recurring reports missing from the Report Jobs section

SAP Knowledge Base Article - Public

2592645 - Recurring reports missing from the Report Jobs section

Symptom

Reports scheduled to run on a recurring basis are not appearing on the Report Jobs tab.

Message returned is "No report jobs/scheduled jobs found".

Only an admin who has scheduled the report can view the report job.

Environment

  •  SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Login as an admin user.
  2. Navigate to Reports > Report Jobs.
  3. Search for the report.
  4. Note the recurring report is not displayed.

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Cause

  •  Only the admin who has created the report schedule can view the report in Report Jobs.

Resolution

To disable a scheduled report:

  • Consult internally who has created the schedule.
  • Login as that admin.
  • Delete scheduled report from Reports -> Report Jobs.

If it's not possible to login as that admin:

  • Navigate to System Admin -> Application Admin -> Admin Management -> Admin ID -> Summary.
  • Check the 'Locked' box.

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By locking an admin account it will disable all their scheduled reports.

Note: Locking an admin account will also disable all background jobs scheduled by that admin.

Keywords

Delete, Report, Jobs, Scheduled, Delete Report Jobs, Deled Scheduled Report, Recurring, Lock, Admin. , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions