SAP Knowledge Base Article - Public

2592412 - Shared Report canvas export to xls/xlsx/csv return empty file with error message for certain users

Symptom

Shared Report canvas export to xls/xlsx/csv return empty file with error message for certain users

Environment

  • Successfactors Core HCM
  • Report Center
  • Report Canvas

Reproducing the Issue

  1. Go to Report Center 
  2. Select a shared Canvas Report
  3. Preview the report - Result > Data is populated in column
  4. Export to Excel or add to a bundle - Result > The file exported is empty with error: [No data available. Please change your selection.]

Cause

The issue is that the report creator added a filter for an autojoined "label" column, which will change value based on language. If a user running report has another language, the report can preview but return error when exported

Resolution

The fix is target to the next release 1802. in the meantime a workaround can be used.

Workaround:

Recreate the report in that specific language environment (so each single report we currently share with our end users will have 12 versions and each of the version should be created in the environment where that specific system language is used)

Keywords

Report Canvas export to Excel failed, Report canvas export emply with error message, error No data available. Please change your selection. , KBA , LOD-SF-ANA-RDT , Report Distributor , Problem

Product

SAP SuccessFactors HCM Core 1711