2592153 - Rich Text Editor doesn't display any content - Onboarding

SAP Knowledge Base Article - Public

2592153 - Rich Text Editor doesn't display any content - Onboarding

Symptom

  • Rich Text Editor doesn't display any content
  • Cannot modify content on a panel

Environment

  • Onboarding
  • Panel Designer

Cause

We've determined & learned that some environments load the Rich Text Editor slowly, as it is a Javascript file that is sent from our servers to a user's local machine. As this is dependent on some customer's internet connectivity and other factors, this is sometimes delayed in its delivery to customers. In any regard, we've been unable to replicate the "blank RTE" issue unless we are working on a slow/throttled internet connection.

Resolution

Please clean cache and try to modify content again

Keywords

  • Rich Text Editor
  • Panel Designer
  • Change content
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding all versions