SAP Knowledge Base Article - Public

2592086 - User Logon Activity Report Retrieves Logon Data From Add-ins

Symptom

You want see the time that an user spent in the system SAP Hybris Cloud for Customer, but the report User Logon Activity Report is showing data for C4C, Outlook Add-in, Excel Add-in, etc.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Analytics work center and Design Reports view.
  2. Show All and find User Logon Activity Report.
  3. Open the report.
  4. See that the values for each user do not match with the time that they have been connected into C4C system.

Cause

This is the system designed behavior. Please note that the report User Logon Activity will count every single time that the user logons in the system, even if it is via C4C or Outlook, Excel, etc.

Resolution

In order to have a report regarding to the time that an user spends in the C4C only, you can make use of the reports Usage by Screen and Screen Usage Trend.

Keywords

KBA , AP-RC-ANA-UI-LST , C4C, ByD, Travel:Report,Datasource,Keyfigure List , How To

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711