You want see the time that an user spent in the system SAP Hybris Cloud for Customer, but the report User Logon Activity Report is showing data for C4C, Outlook Add-in, Excel Add-in, etc.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Go to Business Analytics work center and Design Reports view.
- Show All and find User Logon Activity Report.
- Open the report.
- See that the values for each user do not match with the time that they have been connected into C4C system.
This is the system designed behavior. Please note that the report User Logon Activity will count every single time that the user logons in the system, even if it is via C4C or Outlook, Excel, etc.
In order to have a report regarding to the time that an user spends in the C4C only, you can make use of the reports Usage by Screen and Screen Usage Trend.
KBA , AP-RC-ANA-UI-LST , C4C, ByD, Travel:Report,Datasource,Keyfigure List , How To