2591817 - Not able to access onboarding through mobile device

SAP Knowledge Base Article - Public

2591817 - Not able to access onboarding through mobile device

Symptom

  • Users are not able to access onboarding due to the error message of invalid browser version.
  • Is there any configuration that need to be set up to use onboarding in mobile device

Reproducing the Issue

Step 1: New user is set up in onboarding
Step 2:  User clicks on link from welcome email
Step 3:  Invalid browser version message displays on mobile device (iPad, iPhone)

Cause

DocuSign Configuration

Resolution

For Hiring manager to access: Onboarding -> Settings -> Feature -> DocuSign eSignature -> Add outside signing support == No; Then In Super admin site -> Account options -> "AllowiPadWithoutDocuSign" should be set to  True                                                                                                                                                                                                                     

For New Hire to access :Onboarding -> Settings -> Feature -> DocuSign eSignature ->Add outside signing support == yes is required to have the new employee (from Welcome link) open onboarding in mobile devide.

Keywords

Mobile, IOS, andriod , KBA , LOD-SF-OBD-MOB , Mobile Interface , Problem

Product

SAP SuccessFactors Onboarding all versions