2591643 - Search results for tracked term is sending SAP Jam alerts about different terms

SAP Knowledge Base Article - Public

2591643 - Search results for tracked term is sending SAP Jam alerts about different terms

Symptom

Users are receiving SAP JAM alerts about search results for tracked terms that are not related to their tracked items.

Environment

SAP Jam

Cause

It is expected behavior that tracked terms return results containing similar text.

Resolution

Contents will be counted when they match at least one term (they do not have to match all the letters of terms).

For example: If the tacked term is "SuccessFactors", the users should receive an e-mail notification for posts related to "Success" or "Factors".

Keywords

Search results for tracked term, SAP JAM alerts , KBA , LOD-SF-JAM , SAP Jam , How To

Product

SAP Jam Collaboration all versions