2591610 - User Credentials Could not be Verified

SAP Knowledge Base Article - Public

2591610 - User Credentials Could not be Verified

Symptom

When an user clicks on "Forgot Password" in the SFSF Login Page, he/she gets an email with subject SuccessFactors Login Help Request: User credentials could not be verified.

Environment

BizX Platform

Reproducing the Issue

  1. Goto SFSF login page   
  2. Click on Forgot Password - Correct Username/Email  is entered
  3. Gets email with subject SuccessFactors Login Help Request: User credentials could not be verified. 

Reset PWD.png

Cause

The unexpected email usually is sent when system found multiple users with same email address.

Resolution

Clean up all those duplicate email address, then the user would retrieve the username as expected.

See Also

2088527 - Passwords: How to Reset User Passwords Individually or Globally - Platform

Keywords

reset password, email notification, , KBA , LOD-SF-PLT-PWD , Password Policy/ Reset Password , Problem

Product

SAP SuccessFactors Learning 1708