2591419 - Mobile Learning page not loading.

SAP Knowledge Base Article - Public

2591419 - Mobile Learning page not loading.

Symptom

When going to the Mobile Learning page there is a message that is displayed "Learning is not available. Please contact your administrator"

Environment

SAP Learning Management System

Cause

This is caused by a mismatch between the environment and the application. There are three applications on the apple store, one for environments that are on 1608 validated evironment "Learning by SuccesFactors, validated 1708 preview environment "Learning Preview" and All non-validated envrionments "SuccessFactors". If you attempt to use these applications in an environment that it does not match, the learning page will not load.

Resolution

Verify that you are on the correct application.

  • "Learning by SuccessFactors"  Apple ID: 1030964007
  • "SuccessFactors" Apple ID: 426562526
  • "Learning Preview" Apple ID: 1192823710

Keywords

KBA , LOD-SF-LMS-MOB , Learning Mobile Application , Problem

Product

SAP SuccessFactors HCM Core 1711