SAP Knowledge Base Article - Public

2591419 - Mobile Learning page not loading.


When going to the Mobile Learning page there is a message that is displayed "Learning is not available. Please contact your administrator"


SAP Learning Management System


This is caused by a mismatch between the environment and the application. There are three applications on the apple store, one for environments that are on 1608 validated evironment "Learning by SuccesFactors, validated 1708 preview environment "Learning Preview" and All non-validated envrionments "SuccessFactors". If you attempt to use these applications in an environment that it does not match, the learning page will not load.


Verify that you are on the correct application.

  • "Learning by SuccessFactors"  Apple ID: 1030964007
  • "SuccessFactors" Apple ID: 426562526
  • "Learning Preview" Apple ID: 1192823710


KBA , LOD-SF-LMS-MOB , Learning Mobile Application , Problem


SAP SuccessFactors HCM Core 1711