SAP Knowledge Base Article - Public

2591287 - Unable to Navigate within Company Org Chart

Symptom

Unable to Navigate within Company Org Chart

Environment

 BizX Platform

Reproducing the Issue

1.Go to Company Org Chart  

2.Unable to Navigate or View Team Members 

3. Permissions/Target Population set correctly which can be confirmed by successfully searching Team Members in the "Search Org Chart" see screen shot below:

te.PNG

Cause

Display options set incorrectly to "Matrix Reports Only" see screen shot below:

Display.PNG

Resolution

  •  Change Reporting Type to "All reports" to allow navigation see below:

CA.PNG

  • For further details on the Company Org Chart - Overview and Configuration Options see KBA 2085492

Keywords

KBA , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Suite all versions