2591207 - Benefits are not available for enrolment

SAP Knowledge Base Article - Public

2591207 - Benefits are not available for enrolment

Symptom

Benefits are not available for enrolment.

Environment

Employee Central: Benefits

Cause

It's a configuration issue.

Resolution

If the Benefit Type is "Reimbursement" and Enrolment Required is "No", then this will not be available for enrolment. It'll be available under Current Benefits -> Reimbursement section for Claim. If Enrolment Required field is changed to "Yes", then it'll be availabled for enrolment but it'll become an "Allowance" instead of a "Reimbursement".

Also, check if the following are correct for the user:

  • The benfit status is active.
  • The eligibility rule satisfies for the user.
  • The user's legal entity belongs to the benefit's legal entity list.
  • The benefit's Benefit Schedule is still valid.
  • The field Enrolment Required is "Yes".

Keywords

benefit schedule, enrolment required, benefit type , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HCM Core all versions