SAP Knowledge Base Article - Public

2591170 - Duplicate Check is not Working for Accounts


Duplicate Check is not working anymore in the Customer System for Accounts.


SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Customer workcenter.
  2. Select Account view.
  3. Select New and create a New Account with exisiting Account Name : XXX.
  4. No results are found in Duplicate Check.

Duplicate Check for exisiting Account Name does not work as expected.


Exisiting Account XXX is Obsolete Account. The Duplicate Check does not regard Obsolete Accounts, it searches only Active and Blocked Accounts.


The system works as expected.

See Also

2340526, 2537547


Duplicate Check, Accounts , KBA , LOD-LE-BP-BP , Business Partner , Problem


SAP Cloud for Customer add-ins all versions