2591170 - Duplicate Check is not Working for Accounts

SAP Knowledge Base Article - Public

2591170 - Duplicate Check is not Working for Accounts

Symptom

Duplicate Check is not working anymore in the Customer System for Accounts.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Customer workcenter.
  2. Select Account view.
  3. Select New and create a New Account with exisiting Account Name : XXX.
  4. No results are found in Duplicate Check.

Duplicate Check for exisiting Account Name does not work as expected.

Cause

Exisiting Account XXX is Obsolete Account. The Duplicate Check does not regard Obsolete Accounts, it searches only Active and Blocked Accounts.

Resolution

The system works as expected.

See Also

2340526, 2537547

Keywords

Duplicate Check, Accounts , KBA , LOD-LE-BP-BP , Business Partner , Problem

Product

SAP Hybris Cloud for Customer all versions