SAP Knowledge Base Article - Public

2590949 - Application Error Occurs In Internet Explorer Only

Symptom

Receiving an Application error when carrying out a termination action or updating dependents in Internet Explorer (IE) only.

Environment

Employee Central

- Internet Explorer

Reproducing the Issue

1. Navigate to take action>terminate or scrool down to dependents and slect edit (pencil icon).

2. Application error occurs as below:

application error IE.png

Cause

Engineering have identified that the "Reside PII in Russia" feature that is enabled in provisioning is the cause of the issue.

Resolution

Engineering have confirmed that this will be resolved in 1802.

Workaround that is provide as temeporary fix is below:

There is no application error when the same action is carried out in Chrome, Firefox or Safari.

Use a different browser until the 1802 release.

See Also

 2426153 - Supported browsers for Success Factors

Keywords

application error, Internet Explorer, Reside PII in Russia, termination, dependents, chrome, firefox, safari, 1802, workaround, IE only, ECT-88472, ECT-88342 , KBA , LOD-SF-EC-EMP , Employment Information , LOD-SF-EC-DPD , Dependents Management , Problem

Product

SAP SuccessFactors HCM Core 1711