SAP Knowledge Base Article - Public

2590739 - LMS Integration error "The requested operation is not available"

Symptom

When navigating from BizX to LMS the following error is generated:

 2590739 LMS.jpg

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The incorrect url has been specified in the BIZX Configuration settings in LMS

OR

The incorrect urls have been specified within Provisioning and in particular the Authorized SP Assertion Consumer Service Settings

Resolution

LMS:

  1. Navigate to System Admin > Configuration > System Configuration > BIZX
  2. Ensure that the url specified for baseURL and metadataProviders[IDP1].values are correct depending on the Datacenter your instances (LMS and BizX) are hosted in and make sure that there are no special or empty characters in those values

BizX Provisioning:

  1. If all the configurations and values are correct and if the issue persists, please check all the Assertion URLs (in the Provisioning page) and make sure they do not have any special characters or additional: or / in the URLs without any empty characters. If there are any, please ask your Implementation partner or support team (via a Support Ticket) to check and fix this.

Keywords

The requested operation is not available, integration, BIZX configuration, configuration, baseURL, metadataProviders[IDP1].value , KBA , LOD-SF-LMS-INT , LMS Integrations , LOD-SF-PLT-PRV , Provisioning Changes , How To

Product

SAP SuccessFactors Learning all versions