SAP Knowledge Base Article - Public

2590516 - Business Partner replication fails with error "Customer and Prospect roles can not co-exist".

Symptom

BusinessPartner replication from external system fails with error "Customer and Prospect roles can not co-exist".

Environment

Cloud for Customer Integration with external systems

Reproducing the Issue

  1. Login to Cloud for Customer.
  2. Go to Administrator workcenter.
  3. Open Web-Service Message Monitoring view.
  4. Find and select corresponding message which has failed with the error.
  5. Check the error log.

Cause

The inbound payload is either missing the element "roleListCompleteTransmissionIndicator" or it is being sent as  roleListCompleteTransmissionIndicator="false".

Resolution

Kindly update your middleware mappings in PI or HCI, and make sure  "roleListCompleteTransmissionIndicator" is always sent as "true". This is the standard mapping delivered by SAP.

Keywords

C4C Integration with ERP, C4C Integration with S4, C4C Integration with S4, Business Partner replication , KBA , c4c integration with erp , LOD-CRM-INT-CRM , Integration of C4C with CRM , LO-INT-COD , CRM On Demand Integration , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

Product

SAP Cloud for Customer add-ins all versions