SAP Knowledge Base Article - Public

2590405 - Error Message When Executing a Campaign

Symptom

When executing a Campaign with Type "E-Mail using file export" the following error message appears:

Action CREATE_EXECUTION_RUN Not Possible; Action is Disabled

Environment

SAP Hybris Cloud for Customer 1711/04

Reproducing the Issue

  1. Go to Marketing work center.
  2. Select the Campaigns view.
  3. Click New to create campaign with Type "E-Mail using file export".
  4. Enter Name for the Campaign.
  5. Choose the Type as "E-Mail using file export".
  6. Select Start Date.
  7. Select End Date.
  8. Click Save.
  9. Open the Campaign which is created.
  10. When Clicking Execute under Actions button error message occurs.

Resolution

This is expected system behavior, Campaigns with Type "E-Mail using file export" can only be executed if there is a file format assigned.

Keywords

Campaigns ; Execute; Marketing; , KBA , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer all versions