SAP Knowledge Base Article - Public

2590344 - Date Format DD/MM/YYYY is Not Available


You are trying to sync C4C with a external application, like Microsoft Excel, and are unable to set the date format in C4C as DD/MM/YYYY. Only the format is available instead, and it causes inconsistencies.


SAP Hybris Cloud for Customer 1711

Reproducing the Issue

  1. Log into the system in HTML5 UI
  2. Click on Personalize button in the screen header, and then on My Settings
  3. Only date format is available rather than DD/MM/YYYY


Only the date format is available, since this is the format designed for SAP integration applications.


Check if you are able to set the date format in your software or application, e.g. regional settings of windows, so that it matches with the date format defined on C4C end.


KBA , AP-RC-ANA-UI-XLS , C4C, ByD, Travel: Excel AddIn , Product Enhancement


SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708