2590343 - Application Error When Inviting Candidate to Apply/Late Stage Application - Recruiting Management

SAP Knowledge Base Article - Public

2590343 - Application Error When Inviting Candidate to Apply/Late Stage Application - Recruiting Management

Symptom

When inviting a candidate to apply, an Application Error message is returned to user.

Environment

SuccessFactors Recruiting Management - Late Stage Application Enabled

Reproducing the Issue

  1. Go to Recruiting;
  2. Open a Requisition;
  3. Access the application of a Candidate that has been forwarded and added to an In Progress status (added to Job);
  4. Click "Invite Candidate to Apply / Invite Late Stage Applicant";
  5. Application Error message is displayed:

Application Error_Invite to apply.png

Cause

  •  The Email Template which is configured for the "Invite Candidate to Apply" trigger has invalid Tokens configured.

Resolution

The Email Template must be edited, having all the invalid tokens removed from any translation as well.

  1. Go to Admin Center;
  2. Recruiting -> Recruiting Email Triggers -> Invite Candidate to Apply
  3. Click the button "Validate Standard Token"
  4. Confirm if there are any invalid tokens configured and select the option "Edit template"

KBA_App Error_Invite2018-01-16_14-46-58.jpg

Check the "Tips" section to identify the additional tokens supported for this trigger and run the validation of tokens to ensure no invalid token is left in any translation.

[[RECRUITING_APPLICANT_NAME]], [[INVITE_REFERRER]], [[INVITE_JOB_POSTING_DATE]], [[INVITE_LINK]]

See Also

2081317 - Late Stage Application - Recruiting

2105095 - Re-invite Candidate to Apply - Recruiting Management

Keywords

 fingerprint=9944e53c53cabf43f98acc6056713ffc3bf80731; 9944e53c53cabf43f98acc6056713ffc3bf80731; "9944e53c53cabf43f98acc6056713ffc3bf80731" , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions