2590300 - You Are not Able to Send Emails from Activitities work center

SAP Knowledge Base Article - Public

2590300 - You Are not Able to Send Emails from Activitities work center

Symptom

You want to send E-mails from the Activities work center, however, the New button is missing.

Environment

SAP Hybris Cloud for Customer 1711/04

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the E-mails view.
  3. New Button is missing.

Cause

This is the standard System Behavior. It is possible to send emails from the C4C system only from the Activities tab of Accounts and Contacts TI.

Resolution

  1. Go to the Customers work center.
  2. Go to the Accounts View.
  3. Open the account XYZ. (XYZ represents the name of the Account).
  4. Navigate to the Activities tab.
  5. Hover your mouse to the Emails section.
  6. Click on New.

The above steps also work for Contacts.

Keywords

Accounts; Emails; Button; Activities , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Hybris Cloud for Customer all versions