You want to send E-mails from the Activities work center, however, the New button is missing.
SAP Hybris Cloud for Customer 1711/04
Reproducing the Issue
- Go to the Activities work center.
- Go to the E-mails view.
- New Button is missing.
This is the standard System Behavior. It is possible to send emails from the C4C system only from the Activities tab of Accounts and Contacts TI.
- Go to the Customers work center.
- Go to the Accounts View.
- Open the account XYZ. (XYZ represents the name of the Account).
- Navigate to the Activities tab.
- Hover your mouse to the Emails section.
- Click on New.
The above steps also work for Contacts.
Accounts; Emails; Button; Activities , KBA , LOD-CRM-ACT , Activities , How To