SAP Knowledge Base Article - Public

2590044 - Newly created users cannot logon to SAP Analytics Cloud using the default Identity Provider

Symptom

  • Newly created users cannot logon to SAP Analytics Cloud.
  • The following error message appears:
    "It seems your profile is not configured for this system."
  • The system uses the default authorization page (accounts.sap.com).
  • The system uses an e-mail address for SAML User Mapping.

Environment

  • SAP Analytics Cloud
  • SAP Cloud Identity

Reproducing the Issue

  1. Create a new user.
  2. Try to logon following the steps in the e-mail sent by system.
  3. Notice the error.

Cause

  • Any ID selected is case sensitive. The user ID, email, or Custom SAML user mapping must match exactly in your SAML identity provider (IDp) and SAP Analytics Cloud.

  • For example, if the email returned by your SAML IdP is user@company.com and the email you used in SAP Analytics Cloud is User@company.com the mapping will fail.

Resolution

  1. Make sure that the tenant uses e-mail address for SAML User Mapping.
    1. Logon to the System with the system owner.
    2. Go to Security >> Users.
    3. Click export on the upper right-hand corner.
    4. Open the downloaded user.csv and notice that there are e-mail addresses for the SAML_USER_MAPPING column.
      Cus1.jpg
  2. Check the e-mail address on IdP side (accounts.sap.com) for the user which cannot logon. (In our case it is user "b b").
    cus2..jpg
  3. Change the e-mail address in SAP Analytics Cloud to match the e-mail on the IdP side. From B.b@example.com to b.b@example.com. 
  4. The logon will work afterwards.

See Also

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Keywords

C BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, contact, administrator, notify, email, LTNT, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0