2590044 - Newly created users cannot logon to SAP Analytics Cloud using the default Identity Provider

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2590044 - Newly created users cannot logon to SAP Analytics Cloud using the default Identity Provider


  • Newly created users cannot logon to SAP Analytics Cloud.
  • The following error message appears:
    "It seems your profile is not configured for this system."
  • The tenant uses the default authorization page. (accounts.sap.com)
  • The tenant uses email address for SAML User Mapping.


  • SAP Analytics Cloud
  • SAP Cloud Identity

Reproducing the Issue

  1. Create a new user.
  2. Try to logon following the steps in the e-mail sent by system.
  3. Notice the error.


  • Similarly to Custom SAML User Mapping, the e-mail must match exactly in your SAML IdP and SAP Analytics Cloud. 
    • "For example, if the e-mail returned by your SAML IdP is user@company.com and the e-mail you used in SAP Analytics Cloud is User@company.com the mapping will fail."


  1. Make sure that the tenant uses e-mail address for SAML User Mapping.
    1. Logon to the System with the system owner.
    2. Go Security >> Users.
    3. Click on export on the right upper corner.
    4. Open the downloaded user.csv and notice that there are e-mail addresses for the SAML_USER_MAPPING column.
  2. Check the e-mail address on IdP side (accounts.sap.com) for the user which cannot logon. (In our case it is user "b b").
  3. The e-mail address in SAP Analytics Cloud needs to be changed to match the e-mail on the IdP side. From B.b@test.com to b.b@test.com. 
  4. The logon should work afterwards.

See Also

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SAP Analytics Cloud 1.0