SAP Knowledge Base Article - Public

2590044 - Newly created users cannot logon to SAP Analytics Cloud using the default Identity Provider


  • Newly created users cannot logon to SAP Analytics Cloud.
  • The following error message appears:
    "It seems your profile is not configured for this system."
  • The system uses the default authorization page (
  • The system uses an e-mail address for SAML User Mapping.


  • SAP Analytics Cloud
  • SAP Cloud Identity

Reproducing the Issue

  1. Create a new user.
  2. Try to logon following the steps in the e-mail sent by system.
  3. Notice the error.


  • Any ID selected is case sensitive. The user ID, email, or Custom SAML user mapping must match exactly in your SAML identity provider (IDp) and SAP Analytics Cloud.

  • For example, if the email returned by your SAML IdP is and the email you used in SAP Analytics Cloud is the mapping will fail.


  1. Make sure that the tenant uses e-mail address for SAML User Mapping.
    1. Logon to the System with the system owner.
    2. Go to Security >> Users.
    3. Click export on the upper right-hand corner.
    4. Open the downloaded user.csv and notice that there are e-mail addresses for the SAML_USER_MAPPING column.
  2. Check the e-mail address on IdP side ( for the user which cannot logon. (In our case it is user "b b").
  3. Change the e-mail address in SAP Analytics Cloud to match the e-mail on the IdP side. From to 
  4. The logon will work afterwards.

See Also

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SAP Analytics Cloud 1.0