SAP Knowledge Base Article - Public

2589832 - SAP Jam File Sync Client Domain URL

Symptom

When using Jam file sync client to move files from the other system, user is not able to login. There is a pop-up window that requires to enter the Server URL and company domain. Then, entering "jamXX.sapjam.com" for the server url. What will be the company domain?

XX=Data Center Number, such as "jam10.sapjam.com".

Environment

SAP JAM

Reproducing the Issue

  1. Run SAP Jam File Sync Client;
  2. Login form popup;
  3. Don't know company domain.

Resolution

The company domain name for File Sync Client will be companyID.cubetree.biz.
You can simply add the correct company ID using the above format.


If you are not sure about the companyID you can request that information with a SAP Jam Admin user. They can find this information on SAP Jam Admin Settings > Overview page > company ID.

See Also

2280039 - File Sync Client availability for extranet users - SAP Jam

Keywords

File Sync Client, SAP Jam , KBA , LOD-SF-JAM-FSC , File Sync Client , LOD-SF-JAM , SAP Jam , How To

Product

SAP Jam Collaboration all versions