SAP Knowledge Base Article - Public

2589676 - User is getting credentials could not be verified email when resetting password through email link

Symptom

SuccessFactors Login Help Request: User credentials could not be verified is received when resetting password through email link.

SuccessFactors Login Help Request.JPG

Environment

SuccessFactors BizX

SuccessFactors Platform

Reproducing the Issue

1. In SuccessFactors login screen, use "Forgot Password?" feature

2. Enter Email, proceed by clicking the "Reset" button

3. Wait for the email notification

Cause

Duplicate email address.

Resolution

1. Perform an employee export and manually search/ filter for duplicated emails.

2. Remove or delete the unecessary duplicated email through Manage Users or Employee Import.

 

Keywords

SuccessFactors Login Help Request, User credentials could not be verified , KBA , LOD-SF-PLT-PWD , Password Policy/ Reset Password , Problem

Product

SAP SuccessFactors HCM Core 1711