SAP Knowledge Base Article - Public

2589675 - Remember User ID and Password is not working in Internet Explorer

Symptom

When you access the system URL address with your User Name and Password and you select Save this password in your password list in that dialog box, Windows may not save your user name and password. When you return to that Web site, your password information is not automatically entered.

Environment

SAP Hybris Cloud for Customer, SAP Business ByDesign; Internet Explorer

Cause

This is a known behavior of Internet Explorer browser and not influenced by SAP.

Resolution

The following link points to an article from Microsoft which points to troubleshooting ideas when IE does not save passwords:

https://support.microsoft.com/en-us/help/306895/autocomplete-does-not-save-username-and-password

Keywords

User; Password; Passcode; Internet Explorer; IE; Browser; Remember; , KBA , AP-RC-UIF-RT , UI Framework Runtime , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions