SAP Knowledge Base Article - Public

2589672 - Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\CrystalExtension.dll failed to register

Symptom

  • Following warning/error shows up after SAP Crystal Reports 2016 installation: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\CrystalExtension.dll failed to register

Environment

  •  SAP Crystal Reports 2016 SP05

Reproducing the Issue

  1. Run the installation of Crystal Reports 2016 SP05
  2. There is the Warning at the top of the last screen 

Cause

  • Missing SAP GUI,

or

  • SAP GUI 750 installed (not yet supported) 

Resolution

This issue would be fixed in SAP Crystal Reports 2016 SP06 as part of SAPGUI750 support.

Before that:

  • If you do not use SAP Toolbar, please ignore the warning because it only impacts SAP Toolbar.
  • If you do use SAP Toolbar, please keep using SAPGUI740 until SAPGUI750 is supported. 

See Also

2587187 - Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\CrystalExtension.dll failed to register

Keywords

KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

SAP Crystal Reports 2016