SAP Knowledge Base Article - Public

2589458 - Payslips pdf files will not Download on Android Devices

Symptom

Users cannot download payslip pdf file on Mobile app with android devices.

Environment

SAP SuccessFactors Mobile - Android

Reproducing the Issue

  1. Go to SF mobile app on an Android phone;
  2. Go to Payslip page;
  3. Try to download the file;
  4. An application error message will show up.

Cause

This is an expected behavior.

Resolution

Engineering Team is currently working on this incident solution and they are expecting to release the patch to solve this on Feb 20th/2018 to Android Google Play Store.

UPDATE: As part of the Mobile Release B1804, users can now download payslip pdf files on Android devices.

Keywords

payslip, mobile, android, mobile payslip, payslip mdf mobile, payslip pdf, MOB-21792. , KBA , LOD-SF-INT-PAY , P2P & Cloud Payroll , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core all versions