SAP Knowledge Base Article - Public

2589236 - Content launch error: iContent Configuration Exception - Source Module : LAUNCH_PROXY

Symptom

  • Users are launching courses in LMS and the following error message is thrown:

iContent Configuration Exception - Source Module : LAUNCH_PROXY 
com.plateau.icontent.entitlement.launchproxy.EntitlementConfigurationException: No account key information was found - please update account configuration... 
at com.plateau.icontent.entitlement.launchproxy.helper.IContentLaunchProxyAccountConfig.getAccountPrivateKey(IContentLaunchProxyAccountConfig.java:210) 
at com.plateau.icontent.entitlement.launchproxy.servlet.helper.LaunchRequestProcessor.processRequest(LaunchRequestProcessor.java:166) 
at com.plateau.icontent.entitlement.launchproxy.struts.LaunchRequestAction.run(LaunchRequestAction.java:91) 
at com.plateausystems.elms.client.struts.StatefulBaseActionDelegate.invoke(StatefulBaseActionDelegate.java:520) 

Environment

  •  Learning Management System

Cause

  • There are inconsistencies in the backend configuration.

Resolution

  • Raise a ticket to LMS Support as this needs to be reported to internal teams.

Keywords

KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions