SAP Knowledge Base Article - Public

2589166 - Total Negotiated Value Cannot be Updated from Quote to Opportunity.

Symptom

When you click Action Update Opportunity item in a sales quote, you find the Total Negotiated Value cannot be updated in the related Opportunity.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Sales Quotes work center view.
  3. Open a quote and navigate to Products tab.
  4. Make some changes on products and click Action Update Opportunity item.
  5. It showed opportunity was updated successfully.
  6. Then you go to Document Flow tab and open the related Opportunity.
  7. Find the “Expected Value” field is updated to the current value of Quote.
  8. But the "Total Negotiated Value" field cannot be updated, it shows the original value.

Cause

The Action Update Opportunity for primary quotes doesn’t update products into the opportunity, that is the reason Total Negotiated Value field keep the original value.

Only the Expected Value of the quote will be updated.

Resolution

This is system standard behavior.

If you want other items to be updated at the same time, settings need to be added via PDI.

Keywords

Total Negotiated Value;Expected Value;Action Update Opportunity; , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-PM-SLS , C4C Product Management - Sales , How To

Product

SAP Cloud for Customer add-ins all versions