SAP Knowledge Base Article - Public

2588969 - LMS: Items Completed filter is not working in Learning History Report

Symptom

  • Used 'Items Completed' filter in Learning History Report

Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

  1.  Log in to LMS as admin.
  2. Click 'Reports'.
  3. Select Learning History Report (CSV).
  4. Click the filter icon for 'User'.
  5. In the Items Completed field, click the filter icon for 'ID'.
  6. Click Search.
  7. Select at least one item and click 'Add to Filter'.
  8. Click 'Submit Filter'.
  9. Click 'Search'.
  10. Select at least one user and click 'Add to Filter'.
  11. Click 'Submit Filter'.
  12. Click 'Run Report'.

*** When the report opens, it shows all items in the learning history of the user selected in step 10 instead of showing only the item selected in step 7.

Cause

  • This is an expected behavior.
  • Steps 4-9 are steps to select a user, not to select an item.
  • What we did was: "Which users completed this item?". Then, "Use this user in the report and show all the items he/she has completed".
  • Basically, it was just a way to input a user in the 'User' filtering of the report if you do not have a ready list of users.
  • In the Learning History Report, we can only filter based on User ID, Completed Date From, and Completed Date To.

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Keywords

filter, Items Completed, user, criteria, input, select, show, report, learning, LMS , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions