2588956 - Location field missing from the Online offer

SAP Knowledge Base Article - Public

2588956 - Location field missing from the Online offer

Symptom

 The location field is not showing any value in the header section in an Online Offer.

Environment

 SAP SuccessFactors Recruiting Management

Reproducing the Issue

Login to the external career site with a candidate who has a pending Online Offer. Go to the "My Offers" tab, the location field in the header section is blank.

OfferLetter_Location.png

Cause

The location field in the requisition xml template is not a standard field.

Resolution

The location, department and division fields appear in many places in the user interface including online offer letters. If they are not configured correctly they will appear as blank to the user.

  1. Go to the requisition XML and find the definition for the location field.
  2. Make sure that the location field is a standard field and is type derived.

Keywords

Location, Online Offer , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions