SAP Knowledge Base Article - Public

2588887 - Passwords do not expire after Password & Login Policy is configured


  • I have configured the Password & Login Policy to prompt users to reset their passwords but it does not work.
  • Users passwords do not expire even after setting the Maximum Password Age.

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SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Configure the Password & Login Policy to prompt users password to expire for example 60 days.
    Password Policy (1).png
  2. Wait for 61 days and expect to be prompted to reset your password upon your next log in.
  3. This is not the case. All users can log in without any prompt to reset their password.


"Hide the Personal Password Tab from users" is enabled and preventing users from being prompted to reset their password.


  1. Admin Center.

  2. Company System and Logo Settings.

  3. Un-check the checkbox that is currently checked: ‘Hide the Personal Password Tab from users.’

  4. Save

Hide the Personal Password Tab from users (1).png


Password, Passwords, Don't, do not, Expire, Policy, Maximum, Age, Disable, Feature, Personal , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-PWD , Password Policy/ Reset Password , Problem


SAP SuccessFactors HCM Suite all versions