2588804 - SAP Jam - Cannot find newly created users from the top Search bar

SAP Knowledge Base Article - Public

2588804 - SAP Jam - Cannot find newly created users from the top Search bar

Symptom

Newly created user does not show up (are not found) on search from the top Search bar in SAP Jam.

Environment

SAP Jam

Reproducing the Issue

  1. Log in to Jam;
  2. In the top search bar, enter the name of a newly created user;
  3. No results will be displayed.

Cause

User profile is not visible on SAP Jam as the user has not logged into Jam for the first time and accepted the Terms of Service/Use.

Resolution

The user being searched needs to log in to Jam at least once for the profile to become visible to other users. After that, the user will be searchable from the top search bar.

You can check if the user was created correctly on Jam by searching for the user on Jam Admin > Users > Users & Member Lists.

Keywords

SAP Jam; User Search; Search; User Profile , KBA , LOD-SF-JAM-PRF , User Profile , Problem

Product

SAP Jam Collaboration 1608