SAP Knowledge Base Article - Public

2588498 - How to Define a Workflow Rule with Condition as Field Equal to Blank.

Symptom

You want to set a Workflow Rule that when a field of an Object is empty, it can trigger the workflow.

But you find it cannot work as expected after you define such a condition.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Administrator work center.
  2. Go to Workflow Rules work center view.
  3. Create a new Workflow Rule.
  4. Enter a Business Object and set the Timing accordingly.
  5. Navigate to step 2 Define Conditions and Click Add Group.
  6. Set the condition as Field Value Equal to Blank.
  7. Find the workflow cannot be triggered after define such a condition.

Cause

The condition that “field value equal to blank” cannot be recognized by System.

Resolution

In order to achieve such a requirement, please maintain the condition as field less than or equal to 01.01.0001 00:00:00 UTC.

Keywords

define workflow;blank field;empty field;field value equal to blank; , KBA , LOD-CRM-WKF , Workflow , How To

Product

SAP Cloud for Customer add-ins all versions