2588380 - LMS admin not able to see the user's assigned item

SAP Knowledge Base Article - Public

2588380 - LMS admin not able to see the user's assigned item

Symptom

When the LMS admin accesses the user record, in the LMS admin side, it is not visible the assigned item.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

LMS admin side, click on:

  1. Users > Search for the desired user and access it;
  2. Assigned Items > The Item Title column does not display the item name:

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Cause

It happens because the following workflows were removed from the LMS admin role:

  • Edit Item Assigned to User (domain restricted by User).
  • Edit Item Assigned to User (domain restricted by Item).
  • View Item Assigned To User.

Resolution

In the LMS admin side, click on:

  1. System Admin > Security > Role Management;
  2. Search for the desired LMS admin role and access it > Workflows;
  3. Click "add one or more from list" > User Management;
  4. Add the three missing roles.

Keywords

workflow, assigned item, admin side, role, unable, see , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions