SAP Knowledge Base Article - Public

2587991 - LMS: Notifications were received on different dates for items assigned on the same day

Symptom

  •  Two items are assigned separately during the same day but notifications were received on different days

Environment

Successfactors Learning Management System

Cause

This is because of the timing of the assignments vs the run of Learning Plan Notification APM.

Example:

  • Item A was assigned on 01/01/2018 02:09:00.
  • Item B was assigned on 01/01/2018 02:29:00.
  • Learning Plan Notification APM is scheduled to run daily every 02:15:00 AM.
  • Therefore, notification for Item A assignment will be sent on 01/01/2018 @ around 02:15:00 AM because it was assigned before the APM ran on 01/01/2018.
  • The notification for Item B assignment, on the other hand, will be sent on on the next run of APM which is  01/02/2018 @ around 02:15:00 AM.

See Also

2184826 - Learning: Learning Plan Notifications not triggered to users

2074096 - LMS: How to disable Learning Plan email notification for user

2097386 - Learning Plan Notifications sent to Supervisor

Keywords

notification, APM, assignment, Learning Plan Notification, learning plan, learning, LMS, trigger, email, item, assign, mail , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1711