SAP Knowledge Base Article - Public

2587897 - Sales Leads View is Still visible Even After Deactivating Business Topic Sales Lead Management.

Symptom

Sales Leads View is Still visible Even After Deactivating Business Topic Sales Lead Management.

Reproducing the Issue

  1. Go to sales work center.
  2. The sales lead view is visible.

Cause

Since the sales lead and lead share the same Processing Lead Management ( sales lead and lead using same Business Object "Lead") and there is no specific business option defined for sales lead, therefore if you descope business topic Sales Lead Management (obsolete), the work center view sales lead is still visible

Resolution

The user should not be able to view and create any sales lead, they will get error message "You solution is not scoped to process sales leads".
To make the work center view of sales lead invisible, please do following steps

  1. Go to work center Administrator.
  2. Choose the view usiness Roles and Business User.
  3. Choose the button Edit Access Right.
  4. Go to the view Work Center and View Assignment.
  5. Deselect Sales Lead work center from his assigned work centers view.

The user should not be abe eto see this work center view.

Keywords

CLoud for customer, sales leads, Leads , KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711