SAP Knowledge Base Article - Public

2587892 - Manage External User Accounts link not appearing in Admin Tools

Symptom

The manage External User Accounts link is is not appearing in Admin Tools even though permissions are set.

Environment

SuccessFactors BizX - Recruiting Management

Reproducing the Issue

1. Grant permission for Manage External user Accounts under Manage Recruiting:

RBP Manage External User.png

2. Go to Admin Center and search for the Manage External User Accounts - no results:

notfound.png

Cause

Additional setting need to be enabled from the back end.

Resolution

The Manaage External User Accont link will show once the setting "Enable Job Boar Posting" is checked from the backend (Provisioning):

Job board posting.png

Once the option has been checked, the Manage External User Accounts should now show in Admin Center:

AdminCenter.png

To enable this setting, kindly reach out to your Implementation Partner / Professional Services Team or Create a Cloud Product Support incident

Keywords

Manage External User Accounts Permission , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , How To

Product

SAP SuccessFactors Recruiting 1711