2587726 - Application error received when searching on Company Org Chart

SAP Knowledge Base Article - Public

2587726 - Application error received when searching on Company Org Chart

Symptom

Application error is shown when searching people on Company Org Chart.

Environment

SuccessFactors Platform / BizX

Reproducing the Issue

    1. Go to "Company Info" > "OrgChart";
    2. Try to use the "Search OrgChart" box;
    3. Try to use the people search box on Position Org Chart as well.

    Resolution

    Customers:

    Please contact your Implementation Partner or raise an incident with SAP Cloud Product Support team under the component LOD-SF-PLT-ORG.

    SAP Cloud Support Engineers and Partners:

    Check if "Enable Solr People Search in global head (requires Action Search and Role-based Permission)" feature is turned on in provisioning, if it is by mistake, please turn it off.

    Otherwise, you would need to open a new request with Engineering team (PLT-64570) to validate if it is necessary to add the company to solr cluster correctly.

    Keywords

    fingerprint=c0af5f7b98cc143bf97ec5dea28abffc60af6478 , OrgChart error, Company Info error, Position OrgChart error, search people error, company org chart , KBA , LOD-SF-PLT-ORG , Org Chart Issues (LnR checks) , Problem

    Product

    SAP SuccessFactors HCM Core all versions