2587705 - Standard combined statements missing from Success Store

SAP Knowledge Base Article - Public

2587705 - Standard combined statements missing from Success Store

Symptom

When accessing Action For All Plans> Manage Statement Templates you are not seeing any standard combined statements to download.

You can see this when you select Add Template> From Success Store> Combined Template.

Environment

  • Compensation

Reproducing the Issue

To replicate this do the following.

1. Access Compensation Home  and navigate to the fo to Action For All Plans> Manage Statement Templates.

2. From this screen select the Add Template> From Success Store on the right hand side as seen below.

Success Store statement.png

3. Once you have selected combined statements the next screen will show there are no standard statements available to add into the instance.

Empty combined ps.png

Cause

This is due to one to the following reasons.

  • The English US language is enabled within the instance. These statements use this language as it's default locale.
  • The companies default language within company settings (in provisioning) is English UK rather than English US.

default lang.png

Resolution

In order to correct this please have the US language enabled via provisioning.

For example, from the above example we enabled this language after logging back into the instance we can now see standard statements to download.

Correction in language.png

Alternatively, if you require the English US language to be disabled please ensure the instances default language within company settings is English US.

us.png

See Also

2187565 - How to create a Combined Statement Templates from SuccessStore? - Compensation Management

Keywords

Combined Statements, Compensation Statements, Compensation, Standard statements , KBA , LOD-SF-CMP-PS , Personal Statements , Problem

Product

SAP SuccessFactors HCM Core all versions