2587195 - Survey Set As Obsolete Does Not Change In Visit

SAP Knowledge Base Article - Public

2587195 - Survey Set As Obsolete Does Not Change In Visit

Symptom

When a Survey is Set to Obsolete the Visits Survey status does not change to Obsolete.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Surveys work center.
  2. Go to the Surveys view.
  3. Open an Active Survey.
  4. Click on Actions and Set to Obsolete.
  5. The Visit with the Survey in use does not have the status changed to Obsolete.

Cause

When you set Surveys as Obsolete this restricts the use of it to any further scope, this means that the next Visits created will not have the Survey assigned.

The Visits Surveys status is not changed to Obsolete because the Survey is already in use in the Visit, this avoid to set Surveys to Obsolete and affect Visits Surveys that are using the Survey.

Resolution

This is the expected system behavior.

If you need to set as Obsolete active Surveys in Visits urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

See Also

[Enter your See Also here...]

Keywords

Surveys, Visits, Status, Obsolete , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Hybris Cloud for Customer all versions