SAP Knowledge Base Article - Public

2587146 - Sales Order ID Not Available In Ticket View

Symptom

The Sales Order column in Tickets view shows the Sales Order Description and not the ID.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. The sales Order column does not display the Sales Order ID.

Cause

Currently the Sales Order in Tickets displays only the Sales Order Description. In case the Sales order do not have any Description information, the Sales Order column in Tickets view will be empty.

Resolution

This is the expected system behavior.

If you need the Sales Order ID available in the Tickets view urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Hybris Cloud for Customer Influence site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Sales Order, Ticket, ID, , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP HYBRIS C4C ADDINS 1802 ; SAP Hybris Cloud for Customer 1711