SAP Knowledge Base Article - Public

2587018 - DocuSign will send an email notification to {0} with a link to view your documents. Please watch your inbox.

Symptom

Below error displays when candidate clicks on Sign Forms after the New Employee Step. In addition they get kicked out of the system.

DocuSign will send an email notification to {0} with a link to view your documents. Please watch your inbox.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboarding via Welcome Letter
  2. Complete the New Employee Step
  3. At the Congratulations page
  4. Click Sign Forms
  5. View message
  6. Candidate gets kicked out of the System

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Cause

Form is configured to be signed by the candidate, but not to use Docusign

2.png

Resolution

  1. Onboarding
  2. Reference Files
  3. Forms
  4. Find your form
  5. Select and Edit
  6. And tick the Use DocuSign

3.png

Keywords

DocuSign, DocuSign will send an email notification to {0} with a link to view your documents. Please watch your inbox., DocuSign issue , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors HCM Core 1711 ; SAP SuccessFactors Onboarding 1711