SAP Knowledge Base Article - Public

2586939 - CPEs Unit in Item Summary does not appear

Symptom

The HOUR(S) unit does not appear for CPEs in the item summary on the Users' view, as it shows for length and contact hours.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to the User's Learning Plan;
  2. Click on the name of an Item that have CPE Hours information in the record;
  3. There is no Unit being shown for CPEs in Item Summary.

Cause

This is the expected behavior.

Resolution

According to Product Management (in LRN-28873), the CPE credits is used differently by different customers and some may not always use it to mean hours, that is the reason the units is not shown.

The new design course home feature has a different representation, without the units being shown as in the current layout, with only the number.

See Also

2560044 - Course Home view is not loading for all items

Keywords

CPE hours, label, unit, credits, length, item summary , KBA , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions