SAP Knowledge Base Article - Public

2586546 - Update Adobe meeting request related to a scheduled offering

Symptom

How to update the Adobe meeting request related to a scheduled offering?

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

In the LMS admin side:

  1. Learning > Scheduled Offerings > Add New;
  2. Create a new segment;
  3. Include a meeting template;
  4. Apply the changes.

In the Adobe admin side:

  1. Check the meeting template in Adobe;
  2. Change the meeting template;
  3. Apply the changes.

In the LMS admin side:

  1. Check the meeting template in the scheduled offering segment and it will be possible to see that it did not change.

Cause

The meeting templates are not automatically updated in LMS after having it updated in Adobe. It must be changed in the scheduled offering segment level.

Resolution

An instructor needs to have the meeting templates created and access them in Adobe. If the instructor has meeting templates accessible/associated, it will be possible to update it in LMS.

In the LMS admin side:

  1. Learning > Scheduled Offerings > Search for the desired scheduled offering and access it;
  2. Access the desired segment and click on "Advanced VLS Settings";
  3. Choose the meeting template and apply the changes;
  4. LMS will make a call to Adobe to update the meeting template.

See Also

2184324 - VLS error - Status response no-data

Keywords

adobe, meeting template, scheduled offering, update, change , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning all versions