SAP Knowledge Base Article - Public

2586490 - Parallel Steps on Approval Process Don't Work


You want to configure parallel steps for an approval process but they do not work.


SAP Hybris Cloud for Customer 1711 / 04.

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Click on the Approval Process view.
  3. Edit the Approval Process Description XYZ (XYZ represents the Description of the Approval Process).
  4. Try to configure both approvers in two steps 1.
  5. Save.


The system will send the approval notification for all the users mentioned in step 1 as usual, however, all the approvers will have to approve the document.


This is current behaviour of SAP Hybris Cloud for Customer.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 
An alternative option may be to check the SAP Customer Influencer Site to submit an idea:


Approval Process ; Opportunity ; Parallel Steps ; Backup Approval , KBA , LOD-CRM-OPP , Opportunity Management , BC-BMT-BPM-LPE , Local Process Engine - ABAP , How To


SAP Cloud for Customer add-ins all versions